Support and Help Channels
A 1–hour Ticket Reply Guarantee
Our tech assistance staff is online 24/7 to take care of all of your current help questions. Each ticket you post to us will be replied to within maximum 1 hour. If your problem calls for the aid of one of our administrators, we’ll send the ticket to the person on shift and will notify you that the problem is being taken care of.
Top–class Technical Help Service
Our client support crew is going to be on duty for you 24/7 to to respond to all support request tickets that you send to us. We offer technical help for the programs that are pre–configured on your web server. These include our in–house produced Web Site Control Panel, the preferred OS as well as the server admin panel (based on the VPS type).
A Descriptive Help Section
In the Web Site Control Panel that is provided at zero cost with the virtual server, you will find an information–rich Help section, which includes all that you should be informed on when running your web sites and apps. We have introduced a range of how–to articles and video courses that display the fundamental website administration tasks in an understandable form.