A 99.9% Server Uptime
Our shared hosting platform is based on a solid, top–of–the–line hardware architecture and a significantly tweaked Linux distribution. So, no matter what your web site is, or how many website visitors you’ve got, or even in case there is a denial–of–service attack, our servers will remain up and running and your web sites will stay visible online.
Our Linux shared hosting packages packages come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
If you wish to provide a high–end hosting service, you can scarcely depend on the default network configuration in a datacenter. We’ve set up our very own custom network in an effort to ensure a hypersonic connection speed with the outside world.
And thanks to this, regardless of which data center facilities you select: our USA data center, our UK data center, in our data center Finland, in our Eastern Europe data center or our Australian data center, you will enjoy an assured 99.9% network uptime. And this uptime guarantee is valid with all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to reduce all possible risks with our cloud hosting plans and while our company offers excellent customer support, there are cases when the customer is simply not happy with what we offer. Or he needs to move to a more robust hosting solution, like a virtual private server or a dedicated hosting server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely happy, you will receive a reimbursement.
24/7 Technical Support
If you have ever had to wait for hours to receive a reply, you’re aware of how maddening this can be, especially if your website is at stake. That is the reason why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be here for you and they’ll answer you in under one hour. And the best thing is that their average support ticket response time is less than twenty minutes!