If you have ever had a shared hosting account in the past or you've dealt with any other online service, you probably know from your personal experience that for a lot of things it's better to consult with a live person over the phone instead of exchange support tickets or email messages. In order to know more about a service before you buy it or if something small should be done, for instance, it is really much easier and quicker to do it in real time. When you are able to get hold of representatives over the phone, it is also very likely that you are using the services of a real web hosting provider, not a reseller. The type of support that you will get over the telephone differs between different providers - from standard issues to expert tech support. Generally most providers supply pre-sales assistance and first level telephone support, while more complicated tech matters are handled through email and / or tickets.
Phone Support in Shared Hosting
In case you decide to use one of our Linux shared hosting packages, you'll be able to get hold of our customer support team over the telephone for 14 hours every day. We can help you choose the perfect package for your web sites since we believe that it's better to discuss this kind of matters with a live person. In case you already have an account, we're able to help you with all your sales/billing questions as well as general matters, even with some technical troubles which do not need a lot of time or escalation to a system administrator since it is more appropriate to open a support ticket for time-consuming troubles in order to have all the communication in a single place. We now have phone numbers in the United States of America, Great Britain and Australia, so you'll be able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Hosting
Any time you need additional info for the Linux semi-dedicated hosting packages that we supply, you can call one of the three support phone lines we have across the globe - in the United States, the UK and Australia. Thus, you can check in advance if our services are appropriate for your web sites. In case you are already our client and you own a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours daily about any billing or general questions. For strictly technical troubles you will be able to employ our ticketing system in order to contact our tech support because sometroubles simply need extra time to be resolved, still we will assist you over the phone with a number of minor tech problems as well, saving you efforts and time.