In case you are a website owner, a problem can always emerge and it does not necessarily have to be related to the web hosting service. For example, something could go wrong when you update a web-based application or some important data can be edited or deleted unintendedly. No matter what the nature of the problem might be, you will have to touch base with the respective client support team and ask them to restore a backup or to assist you in solving the problem that you’re experiencing. How timely they’ll do it will determine how much time your sites will be down. For specific sites like social networks or online stores, a repeated unavailability can too often mean losing customers and money. With that said, it is exceptionally important for you to use the services of a web hosting company that offers not only a good technical support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
In case you’re using one of our Linux shared hosting packages
and you have a query or confront a certain complication, you can get in touch with us 24-7 by posting a tech support ticket or by writing an email and we’ll make sure that you obtain an answer in no more than sixty minutes. If the issue can be sorted out, we will do it before we respond, whereas if there is something that you have to do on your end, we will supply you with all the needed details – what settings to check, what possible solutions to try out, and so on. Usually, you’ll obtain a response within half an hour max, which goes to say that waiting for hours and hours or even for more than 1 day to obtain help is something impossible. Our 1-hour reply time guarantee applies to any inquiry that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know just how important it is to receive well-timed assistance, we promise that you won’t ever need to wait for more than one hour to receive an answer to any ticket that you send through your semi-dedicated server
CP. In reality, you’ll seldom have to wait for more than twenty to thirty minutes and this is valid for any enquiry no matter what its nature is – billing, technical or general. Moreover, our technical and customer support team is available 24/7/365, which goes to say that even if you send a ticket during holidays, you will invariably receive an instant response, which will include the answer to a question, the solution to an obstacle or the information necessary to sort out an issue yourself – if there is something that you need to do on your end. With us, you’ll never have to spend a whole day hanging around awaiting a response like you would with a lot of other hosting companies.