A live chat is a real-time way of communication between a website hosting company's support team and its clients. It's an efficient way to get some information about the web hosting services or have some issue resolved as you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the lower possibility of mistakes at the time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do something else entirely while the representative investigates the issue in question. In addition, you will be able to join a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone rates that you'll have to pay if you are calling to a different country.
Live Chat Support in Shared Hosting
As part of the support services that we supply for all of our Linux shared hosting packages, we now have live chat support which is online all the time, even on holidays. You will be able to get in touch with us regardless if you already have an account or not, as we will assist you with all kinds of things, ranging from supplying you with common info on our solutions if you aren't our client yet and you're thinking about acquiring one of the plans, to assisting you with installing an e-mail account in an e-mail client. Part of the issues are more complicated and time-consuming, and you'll have to take advantage of the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as a part of our services, so that when you have any kind of questions for our Linux semi-dedicated hosting packages, you are able to contact our customer support team at any time regardless if you've already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, but we're able to assist you with a lot of tech questions as well. We can help you choose the best package for your sites in case you don't have an account yet, we can reply all the billing questions or concerns you may have or we can assist you with setting up your new email address on your computer or smart phone - all the abovementioned will be done timely because our live chat service is accessible all day, every single day. Any time you want assistance, you are able to talk with an agent and save time and effort.