A ticketing system is the most widespread communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to fix a problem that requires a certain period of time to examine or that has to be forwarded to a server admin. In this way, all comments supplied by either side will be kept in the exact same place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, so you’ll have to log in and out of at least 2 accounts in order to perform a particular procedure or to reach the company’s customer support team. If you’d like to administer a number of domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. It may also take a significant length of time for the provider to process your ticket request.