A ticketing system is the most widespread communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to fix a problem that requires a certain period of time to examine or that has to be forwarded to a server admin. In this way, all comments supplied by either side will be kept in the exact same place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, so you’ll have to log in and out of at least 2 accounts in order to perform a particular procedure or to reach the company’s customer support team. If you’d like to administer a number of domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. It may also take a significant length of time for the provider to process your ticket request.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting packages come bundled with an integrated support ticket system, which is part of our in-house developed Hepsia Control Panel. Unlike other comparable tools, Hepsia permits you to manage everything connected with the hosting service itself in the same location – payments, web files, e-mails, support tickets, etc., eliminating the need to go through different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can open a ticket with several clicks without having to log out of your Control Panel. During the process, you may choose a category and our system will offer you a variety of informational articles, which will give you additional information and which may help you fix any specific problem before you actually send a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with our company and you wish to touch base with our customer service staff representatives, you will be able to submit a support ticket directly from your Hepsia Control Panel instead of going through a totally different technical support platform as you will need to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to send a new ticket with ease and to look through older tickets using an intelligent search filter. Additionally, you’ll be able to check the applicable knowledgebase articles that our system will present to you based on the problem category that you choose for your new ticket. You can accomplish all the above-mentioned activities without logging out of your Control Panel at any moment, which suggests that if you stumble upon any predicament or have an enquiry, you can touch base with our support engineers and fix the issue at hand in less than 1 hour via one single support platform.