Being able to communicate with your shared hosting supplier if you have any sort of questions or experience any difficulties is quite important and how quickly they will answer and react is crucial, particularly if your site is business-oriented, as more downtime often means losing potential clients. The support solutions are, in addition a way to recognize actual providers from resellers. The second generally answer just to email messages or support tickets and you will have to wait for a day or even more so as to get a response. When your issue calls for several replies, you may end up losing several days in order to have a basic problem solved. When you use an authentic and reputable web hosting supplier, you should be able to connect with the support at any moment and receive an instant reply no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and technical support for all our Linux shared hosting packages. Even if you are not our customer yet and you have questions, we will help you without delay and provide the necessary info, in order to give you the choice to make the best decision when you acquire your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we offer numerous means of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have several phone numbers worldwide, so that you are able to call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages that we provide come with 24/7 customer and tech support, therefore regardless of what issue you experience, you will be able to get in touch with us and we will help you straight away. The guaranteed answer time for every e-mail or support ticket that you open via your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever is more than 20 min. Furthermore, we offer phone support with a couple of local numbers globally and a live chat, so you can contact us and find more details about our solutions even if you don't have an account yet. We're able to help you with any kind of question or a problem you have - payment methods, package features, e-mail configuration, web hosting account settings, etc. If you use our services, you will never have a situation where you should wait for a couple of days to get an issue solved like you may have to do with various other companies.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum reply time guarantee, you will receive extremely fast support when you order a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result if you open a ticket via your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the better option if the issue in question requires longer time to be resolved or in case it has to be forwarded to our admins, since it is easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.