A lot of persons who begin using their very first hosting account, or change companies, often have enquiries with regards to how given things are performed or stumble upon difficulties when setting up various things such as e-mails, website settings, etc. This is the reason why, many providers have compiled documentation with popular questions and issues so as to help their clients get info swiftly and seamlessly. Consequently, the help desk support team can focus on real problems that particular clients may be facing, since the solution for the minor things will already be available on the World Wide Web and clients can easily handle them without having to contact the customer care staff. Having in-depth documentation is critical, especially for new customers without any past experience whatsoever, since the hosting service involves a ton of features and lots of people can get bewildered about what action to take. A good information repository can both help you complete the things that you need and acquaint yourself with how the hosting service functions as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your first shared hosting package from our company or have migrated your website over to us, you will become used to our services and our in-house created Hepsia Control Panel in no time as we have compiled a thorough knowledge base where you can find all the information that you may ever need – both general info with regard to the hosting service as a whole and more specific info about the different functions that you can use and the predicaments that you can experience. The articles are available in two locations. The whole article archive is accessible through the Control Panel’s Help section. You can access relevant articles about the different functions in each Control Panel section too. You can get to know how to accomplish virtually everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles offer elaborate instructions, so you will never get lost on account of an ambiguous text. Of course, if you chance upon a more specific obstacle and you do not find an adequate solution in our knowledge base, you can get in touch with our customer support team members 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers come with a rich online article library where you can find any information that you may need about our hosting services or about the Hepsia Control Panel that we’re using. We have compiled it on the basis of the feedback that we’ve obtained from our customers over the years and, as a consequence, our articles address particular problems that you could run into and present the fastest way to rectify them, for example getting a 500 Internal Server Error message or not being able to send e-mail messages from your computer even though you have the right SMTP settings. The articles are available in each and every Control Panel section and you can examine them whenever you need. They can help you enlarge your knowledge not only about our services, but also about the web hosting field as a whole, as they feature comprehensive guidelines and general info such as what file permissions or cron jobs are.